Registration Policy

All fees are in Canadian Dollars.

You are responsible for downloading the pre-assessment guides for your applicable assessment at www.ofai.ca/pre-assessment-guides and completing all the applicable forms in each guide to bring with you on your assessment day. 

Ontario Fire Administration Inc. (OFAI) reserves the right to cancel a scheduled assessment.   In the unlikely event of a assessment cancellation, we will issue a full refund for assessment fees only. OFAI is not responsible for any statements, acts, materials, or omissions by our evaluators, proctors or participants. The use of audio and video taping devices, beepers, and cell phones by  participants is not permitted at any assessment. Children and unregistered guests are not permitted in the testing facility. Cancellation of an assessment caused by any calamity, attack, or act of God, beyond the control of the OAFC and/or its third party affiliates and its agents does not constitute grounds for a refund.

Rescheduling Policy:The OFAI will only re-schedule an appointment once. In order to be eligible for rescheduling, you must provide us with a written request that states your name, candidate ID number, your testing date/time and your requested re-schedule date/time. This request must be received no later than 7 days from your appointment date. Not all re-scheduling requests are granted. During peak recruitments, the re-scheduling policy may not be in effect. Candidates wishing to re-schedule are still bound to the terms and conditions of their original appointment.

Cancellation Policy:  There will be no refunds if your assessment is cancelled within five business days of your assessment date/time.  Any cancellation made prior to the five business day deadline will be refunded, less a $50.00 plus HST administration fee.  All cancellations must be in writing and emailed to info@ofai.ca to request the cancellation of the booked assessment(s). It is the user's responsibility to abide by the cancellation policy of each assessment. 

Candidates seeking cancellation within the five business day period prior to their test date will only receive a refund (less the $50 plus HST administration fee) if they can provide evidence that their ability to complete their assessment has been affected by serious illness or cause.

Serious Causes:
Serious Illness - hospital admission or serious injury: this must be accompanied by a medical note from a registered Medical Doctor.
Loss or Bereavement - death of a close family member: accompanied by a death certificate.
Hardship/Trauma - victim of a crime, victim of a traffic accident.

Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts.

Ontario Fire Administration Inc. utilizes Moneris a third-party secure payment service provider that facilitates credit card payments. The OFAI and any third party affiliate assumes no liability for those using the registration function or payment function, and the user accepts that any dispute with regard to payment or distribution or use of information collected by Moneris - the payment service provider -  will be raised directly with them.

Users of the registration function agree that, subject to the Privacy Policy posted on this site, their information can be used to contact them in connection with the assessments and any other contact deemed necessary for running its assessments, subject to the laws governing sound internet practices.

All candidates acknowledge that by registering through this website and in-person, they will required to complete the Assumption, Waiver, Release and Indemnity Agreement, the OFAI Candidate Agreement and forms that may be required for specific assessments.  Candidates are aware that if they fail to produce these required forms on or before their assessment day, that the assessment may be cancelled and re-scheduled at a later date, at the discretion of the OFAI.  In addition, a fee will be charged for the re-scheduled assessment date.

Candidates also acknowledge that they are willing to take part in our assessments.  There is a thirty day re-test policy on all Stage One, Two and Three assessments.  All users of this website agree to abide by this policy.

Inclement weather:  Safety is of the utmost consideration when we are conducting our assessments.  When severe weather conditions exist, such as lightning, rain, sleet, snow or high winds,  the staff at FESTI shall make an assessment of the conditions and will determine, at their discretion,  if assessments will cease until conditions approve.

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